Last updated: 17 July 2026

Indian Hardwoods respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Indian Hardwoods, operated by New Timber Traders collects, uses, stores, shares and protects information when you:

Visit https://indianhardwoods.com
Contact us through WhatsApp
Receive communications through the WhatsApp Business Platform
Submit an enquiry, request a quotation or place an order
Communicate with our sales, customer-service or support team

By using our website, submitting your information or communicating with us through WhatsApp, you acknowledge the practices described in this Privacy Policy.

1. About Indian Hardwoods

Indian Hardwoods is engaged in the supply, sale and related services of hardwood timber, including rosewood and other wood products.

Business/brand name: Indian Hardwoods
Legal entity: New Timber Traders
Registered address: Kalapally Madhava Menon Road, Post Mankave, Kozhikode 673007, Kerala , India
Website: https://indianhardwoods.com
Privacy email: support@indianhardwoods.com
WhatsApp business number: +91 9947288880

For the purposes of applicable data-protection laws, the legal entity identified above is responsible for the personal information processed under this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

IndianHardwoods.com
Website contact and enquiry forms
WhatsApp conversations
The WhatsApp Business Platform, including the WhatsApp Cloud API
Quotations, invoices, orders and customer-service records
Our customer relationship management, inventory or communication systems
Telephone, email and other business communications

This Privacy Policy does not apply to independently operated third-party websites or services that may be linked from our website.

3. Information We Collect

Depending on how you interact with us, we may collect the following information.

3.1 Contact and identification information

Your name
WhatsApp or mobile phone number
Email address
Postal or delivery address
Company or business name
Job title or designation
GST details or other business-identification information
WhatsApp profile name or other identifiers made available through the WhatsApp Business Platform

3.2 WhatsApp communication information

When you communicate with us through WhatsApp, we may process:

Text messages
Images, videos, voice notes and documents you send
Product enquiries
Specifications and measurements
Quotation requests
Order and delivery instructions
Customer-service communications
Message dates and timestamps
Message delivery, read or response status
Consent, opt-in and opt-out records

Please avoid sending sensitive personal information through WhatsApp unless it is necessary for your enquiry or transaction.

3.3 Order and transaction information

We may collect:

Products requested or purchased
Timber type, grade, quantity, dimensions and specifications
Quotation and pricing information
Purchase orders
Billing and shipping details
Invoice and payment status
Delivery and logistics details
Complaint, return or dispute information

We do not intend to collect full payment-card credentials through WhatsApp. Payments may be processed by banks, payment gateways or other authorised payment-service providers under their own privacy policies.

3.4 Website and technical information

When you visit IndianHardwoods.com, we may automatically collect:

IP address
Browser type
Device type
Operating system
Referring website
Pages visited
Date and time of access
Website interaction and diagnostic information
Cookies and similar technologies, where applicable

3.5 Information from third parties

We may receive information from:

Meta and WhatsApp
WhatsApp Business Solution Providers
Website hosting and technology providers
Logistics and delivery partners
Payment providers
Advertising or lead-generation services
Customers, suppliers and business partners
Publicly available business sources

4. How We Use Personal Information

We may use personal information to:

Respond to enquiries
Communicate through WhatsApp, telephone or email
Prepare and send quotations
Process and manage orders
Provide product, stock and pricing information
Arrange delivery, logistics and documentation
Provide customer service and after-sales support
Maintain customer and supplier records
Send order confirmations and transaction updates
Verify identities or business information where necessary
Prevent fraud, misuse and security incidents
Troubleshoot technical problems
Maintain records required for accounting, taxation and compliance
Improve our website, products, services and communication processes
Analyse service performance and customer enquiries
Enforce our agreements and protect our legal rights
Comply with legal, regulatory and governmental requirements

5. WhatsApp Business Communications

We use the WhatsApp Business Platform to communicate with customers, prospective customers, suppliers and other business contacts.

WhatsApp communications may include:

Responses to customer-initiated enquiries
Product catalogues and availability
Quotations and pricing
Order confirmations
Payment or invoice reminders
Delivery and shipment updates
Customer-support messages
Important service notifications
Promotional or marketing communications where permitted

We may use approved message templates, automated replies, chatbots or workflow automation. Where automated communication is used, you may request assistance from a human representative.

We will send promotional WhatsApp messages only where we have an appropriate basis to do so, such as your consent or another basis permitted by applicable law.

You may stop promotional WhatsApp messages at any time by replying:

STOP, UNSUBSCRIBE or CANCEL

You may continue to receive essential transactional or service-related messages connected to an active enquiry, quotation, order, payment, delivery, legal obligation or customer-support request.

6. Consent and Lawful Basis

Depending on the circumstances and applicable law, we may process personal information based on:

Your consent
Your request to receive information or services
Performance of a contract or steps taken before entering into a contract
Compliance with legal obligations
Protection of our legitimate business interests
Prevention of fraud or misuse
Establishment, exercise or defence of legal claims

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before the withdrawal.

7. How We Share Information

We do not sell or rent your personal information.

We may share information only where reasonably necessary with the following categories of recipients.

7.1 Meta and WhatsApp

Messages and related information may be processed through Meta’s WhatsApp Business Platform to enable message delivery, account operation, security, platform functionality and compliance.

Your use of WhatsApp is also subject to WhatsApp’s and Meta’s applicable terms and privacy practices.

7.2 Technology and service providers

We may share information with trusted providers that support:

Website hosting
Cloud storage
WhatsApp Business API integration
Customer relationship management
Database and server management
Email and communication services
Security and fraud prevention
Analytics and technical support

These providers are expected to process information only for authorised purposes and subject to appropriate confidentiality and security obligations.

7.3 Business operations

Information may be shared with:

Transporters and logistics companies
Warehouses and stock locations
Banks and payment providers
Accountants and auditors
Legal and professional advisers
Suppliers and authorised business partners

Only information reasonably necessary for the relevant service will be shared.

7.4 Legal and regulatory disclosures

We may disclose information when reasonably necessary to:

Comply with applicable laws
Respond to lawful government or regulatory requests
Comply with court orders or legal proceedings
Investigate fraud or security incidents
Protect our rights, property, customers or employees
Enforce our contractual rights

7.5 Business transfers

If our business is reorganised, merged, acquired or transferred, personal information may be included in the transaction, subject to applicable law and appropriate safeguards.

8. Cookies and Website Analytics

IndianHardwoods.com may use cookies and similar technologies to:

Operate essential website functions
Remember website preferences
Maintain website security
Understand website traffic
Diagnose errors
Improve user experience
Measure marketing or advertising performance

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by law, non-essential cookies will be used only after obtaining appropriate consent.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Routine WhatsApp enquiries and customer-service communications will generally be retained for up to 24 months after the last interaction, unless a longer period is necessary for:

An active quotation or transaction
Order fulfilment
Customer support
Warranty or dispute management
Fraud prevention
Accounting and taxation
Legal or regulatory compliance
Establishing or defending legal claims

Invoices, transaction records and legally required business records may be retained for the period required under applicable laws.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

10. Data Security

We use reasonable administrative, organisational and technical measures intended to protect personal information against:

Unauthorised access
Loss or misuse
Unlawful disclosure
Alteration
Accidental destruction
Cybersecurity incidents

These measures may include access restrictions, authentication controls, secure hosting, software updates, staff-access limitations and appropriate contractual controls with service providers.

No internet-based communication or storage system can be guaranteed to be completely secure. You should therefore avoid sending unnecessary confidential or highly sensitive information through WhatsApp.

11. International Data Transfers

Meta, WhatsApp and some of our technology or service providers may process information using systems or facilities located outside your state or country.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is made in accordance with applicable data-protection requirements and is subject to appropriate contractual, technical or organisational safeguards.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion of eligible information
Withdraw consent
Object to certain processing
Restrict certain uses of your information
Request information about how your data is processed
Opt out of promotional communications
Raise a complaint regarding our handling of personal information

These rights may be subject to lawful limitations, including record-retention, fraud-prevention, contractual and legal-compliance requirements.

13. How to Request Data Deletion

You may request deletion of your personal information collected through IndianHardwoods.com or the WhatsApp Business Platform using either of the following methods.

Through WhatsApp

Send the message:

DELETE MY DATA

to our WhatsApp business number:

+91 9947288880

Through email

Email:

Support@indianhardwoods.com

Use the subject:

Personal Data Deletion Request

Please include:

Your name
Your WhatsApp or mobile number
Your email address, where applicable
A brief description of the information you want deleted

We may request reasonable information to verify that the request relates to you.

Eligible deletion requests will normally be completed within 30 days. We may retain information that must be preserved for legal, taxation, accounting, fraud-prevention, contractual or dispute-resolution purposes.

After completing an eligible deletion request, we may send confirmation through WhatsApp or email.

14. Marketing Preferences

You may opt out of marketing communications at any time by:

Replying STOP through WhatsApp
Using an unsubscribe option, where available
Contacting us at [Privacy contact email]

Opting out of marketing will not prevent us from sending necessary communications relating to your active enquiry, quotation, order, transaction, delivery or support request.

15. Children’s Privacy

Our website and WhatsApp Business services are intended for business customers and adults.

We do not knowingly collect personal information directly from children below the age permitted by applicable law. If you believe that a child has submitted personal information to us without appropriate authorisation, please contact us so that we can review and delete the information where required.

16. Third-Party Links and Services

Our website or WhatsApp communications may contain links to third-party websites, payment services, social-media platforms or other services.

We are not responsible for the privacy, security or content practices of independently operated third parties. You should review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

Our services
WhatsApp or Meta platform functionality
Technology
Business operations
Legal or regulatory requirements

The updated version will be published on IndianHardwoods.com with a revised “Last updated” date.

Material changes may also be communicated through our website, WhatsApp or another appropriate channel.

18. Contact Us

For questions, complaints or requests concerning this Privacy Policy or our handling of personal information, contact:

Indian Hardwoods
Operated by: New Timber Traders
Address: Kalapally Madhava Menon Road, Post Mankave, Kozhikode 673007, Kerala , India
Email: support@indianhardwoods.com

WhatsApp: +91 9947288880
Website: https://indianhardwoods.com